Main Location – The Farmers Arms, Ulverston
Are you a hospitality professional with the skills and qualifications to lead a team and ensure smooth, efficient operations? The Farmers Arms, a cherished venue in the heart of Ulverston, is seeking a dedicated Bar/Restaurant Supervisor to manage daily operations, uphold high standards, and ensure excellent customer experiences.
This role is ideal for someone ready to take on greater responsibility, with a strong grasp of health and safety, first aid, and licensing regulations.
Position: Bar/Restaurant Supervisor
Hours: Full-Time (45 hours per week)
Pay: £27,000 – £31,000
Key Responsibilities:
- Leadership & Supervision: Manage and supervise the bar/restaurant team to ensure efficient operations, maintaining a welcoming atmosphere for our guests.
- Operational Management: Oversee the day-to-day functioning of the venue, including staff scheduling, training, and development. Step in as acting manager in the absence of the General Manager.
- Compliance & Safety: Ensure strict adherence to health and safety regulations, first aid protocols, and fire safety procedures. Be responsible for upholding the venue’s policies, including obtaining and maintaining a personal licence and fire warden certification.
- Customer Service Excellence: Deliver and encourage exceptional customer service across all team members, handling customer inquiries, bookings, complaints, and special events. Manage larger bookings, special occasions, and festive functions, such as Christmas events, to provide a seamless experience.
- Venue Cleanliness & Maintenance: Ensure the interior and exterior of the venue are kept clean, tidy, and presentable. Delegate tasks to team members and ensure that end-of-shift procedures are followed, leaving the site ready for the next day’s operations.
- Stock & Cash Handling: Manage stock levels, place orders when necessary, and oversee cellar operations, including barrel tapping and stock rotation. Conduct daily cashing up, banking, and other financial tasks.
- Flexibility & Problem Solving: Adapt to changing situations swiftly and make quick, effective decisions under pressure. Whether it’s adjusting shifts, “juggling tables” to accommodate customers, or handling unforeseen challenges, you’ll use your initiative to maintain smooth operations.
- Training & Development: Mentor and train new staff, ensuring they fully understand their duties and comply with company policies. Lead by example and help team members develop their skills in a positive, collaborative environment.
What We’re Looking For:
- Experience: Previous experience in a supervisory or management role within a bar/restaurant setting is essential.
- Licensing & Certification: A valid personal licence and fire warden course certificate, or a willingness to obtain these. First Aid training and a solid understanding of health and safety regulations are also required.
- Leadership & Teamwork: Strong leadership skills with the ability to inspire, motivate, and manage a team, while also being hands-on and collaborative.
- Customer Focused: A passion for delivering exceptional customer service and resolving issues effectively and efficiently.
- Personality: We’re looking for someone with a confident and approachable personality who can easily connect with both customers and team members. You’ll bring warmth and energy to the role, creating a positive and welcoming atmosphere for all.
- Problem Solving: The ability to make quick, strategic decisions in high-pressure situations and manage operational challenges as they arise.
- Communication & Organisation: Excellent communication skills, both with customers and staff, along with strong organisational abilities to manage schedules, stock, and day-to-day operations.
Job Types: Full-Time, Permanent
Expected Hours: 45 hours per week
Pay: £27,000 – £31,000 per year
To apply, please use our online application form below:
