Location – The Farmers Arms, Ulverston

Are you an experienced hospitality professional looking for your next challenge? The Farmers Arms, a beloved pub in the heart of Ulverston, is seeking an enthusiastic and capable Assistant General Manager to join our team on a full-time basis. This role will coincide with our existing management team, helping to maintain a healthy work/life balance for everyone. Support our operations, lead the team, and deliver exceptional service to our valued guests.

Position: Assistant General Manager

Hours: Full-Time (45 hours per week)

Salary: £31,000 – £35,000

Key Responsibilities:

• Staff Management: Lead and manage the team by delegating tasks, creating staff rotas, and setting performance targets. Support and motivate staff to provide top-tier service.
• Customer Experience: Address customer queries and complaints professionally, ensuring guests enjoy a welcoming and positive atmosphere. Act as the venue’s representative in the absence of the General Manager.
• Operational Management: Oversee stock control and ordering, manage the cellar, and handle cash and banking duties to ensure smooth operations.
• Event Planning: Organise and promote events and activities that will draw in both regular and new customers, helping to enhance the pub’s reputation.
• Health & Safety Compliance: Ensure all staff follow health and safety standards, licensing laws, and internal policies, creating a safe environment for everyone.
• Staff Training: Train new team members to meet our high standards and provide ongoing training to help staff develop their skills.
• Problem Solving & Decision Making: Take initiative in resolving issues and making quick decisions during busy shifts, ensuring seamless day-to-day operations.

What We’re Looking For:

• Experience: Proven experience in a hospitality management role is essential.
• Leadership Skills: Strong leadership abilities with the capacity to delegate, motivate, and support a team effectively.
• Customer Service: A passion for excellent customer service and the ability to resolve issues calmly and professionally.
• Operational Knowledge: Familiarity with stock control, cash handling, and cellar management. Knowledge of licensing laws and health and safety regulations is crucial.
• Skills: Excellent organisational, communication, and interpersonal skills. Ability to multitask and work under pressure.
• Training & Development: Experience in training and mentoring staff, helping them grow in their roles.
• Qualifications: First Aid certification is desirable, Personal Licence a MUST, along with knowledge of GP targets.

Job Type: Full-Time, Permanent

Expected Hours: 45 hours per week

Salary: £31,000 – £35,000 per year